lesson 1 of 4 · read the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintlesson 1 of 4 · read the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintlesson 1 of 4 · read the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintlesson 1 of 4 · read the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintlesson 1 of 4 · read the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintlesson 1 of 4 · read the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintlesson 1 of 4 · read the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintlesson 1 of 4 · read the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintlesson 1 of 4 · read the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintlesson 1 of 4 · read the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintlesson 1 of 4 · read the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaintread the trace, not the chat — find the broken turn before reading the user's complaint
A user reports a bad agent response. Where do you look FIRST?