Five postmortems — three public, two composite — and the one fix that would have caught all of them — step 7 of 9
Look back at the five cases:
- Air Canada — invented a bereavement-refund policy
- DPD — chatbot swore at customers, generated insults of own company
- NYC MyCity — gave illegal small-business advice
- Recruiter agent — swapped email into phone-number slot
- Enterprise RAG — cited a superseded 2022 policy as current
You can pick exactly one fix to apply across all five teams. Which fix would have caught the MOST of these cases before they reached a customer?
⌘↵ runs the editor.read, then continue.
Five postmortems — three public, two composite — and the one fix that would have caught all of them — step 7 of 9
Look back at the five cases:
- Air Canada — invented a bereavement-refund policy
- DPD — chatbot swore at customers, generated insults of own company
- NYC MyCity — gave illegal small-business advice
- Recruiter agent — swapped email into phone-number slot
- Enterprise RAG — cited a superseded 2022 policy as current
You can pick exactly one fix to apply across all five teams. Which fix would have caught the MOST of these cases before they reached a customer?
⌘↵ runs the editor.read, then continue.