Routing — pick the path before doing the work — step 7 of 9
The classifier model returned " Billing " — capitalized, with
whitespace. The dispatch table only knows "billing" (lowercase,
trimmed). Without normalization, this falls through to the
fallback even though the classifier got it right.
Fix the normalization so the category is lowercased AND stripped before the dispatch lookup.
Expected output:
BILL -> refund please
The classifier model returned " Billing " — capitalized, with
whitespace. The dispatch table only knows "billing" (lowercase,
trimmed). Without normalization, this falls through to the
fallback even though the classifier got it right.
Fix the normalization so the category is lowercased AND stripped before the dispatch lookup.
Expected output:
BILL -> refund please
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